Refund policy
Last updated: May 26, 2026
Senrico store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Return & Exchange Policy explains the terms under which returns, refunds, and exchanges are handled when you purchase through our Services.
Please read this policy carefully before making a purchase. By placing an order, you agree to the terms below.
Returns
We accept returns only for damaged, defective, or incorrect items received. To request a return, you must contact us within 3 days of delivery.
Items must be unused, in original condition, and in original packaging.
Exchanges
Exchanges are only applicable for wrong or defective products. If eligible, we will replace the item with the same product or a similar alternative, subject to availability.
Non-Returnable Items
We do not accept returns or exchanges for:
- Used or altered items
- Products returned after the return period
- Items without original packaging
Refunds (If Applicable)
Once your return is approved and inspected, refunds (if applicable) will be processed to your original payment method within 5–7 business days.
Return Process
To initiate a return or exchange, please contact us at:
info@senrico.com
Include your order details and reason for the request.
Contact Us
If you have any questions, contact us at:
info@senrico.com